Hotel Supervisor, Front desk officer
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الوصف الوظيفي He is responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Responsibilities include assisting, planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems المهارات Make and confirm reservations. Monitor room availability. Provide guests with information pertaining to available services and hours of the hotel. Assist in the training of all Front Office staff. Ensure the cleanliness of the Front office, lobby, and surrounding areas. Must be familiar with shift checklist and be able to run the desk in absence of the Manager. Understand all emergency procedures. Cover shifts when needed. To be experienced with various guest scenarios. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk. Solid organizational, time-management and prioritization skills Exceptional customer service skills Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Must be able to work a variety of shifts. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/hotel-supervisor-front-desk-officer-4258823/ |
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