Customer Service Coordinator - Temporary Assignment

Customer Service Coordinator - Assignment (6 months)
Third Party Colleague
Job Purpose
Responsible for the management and supply of orders for LSP KSA markets.
Responsible to ensure optimal product flow and logistics with a timely supply of products from supplier to distributor.
Responsible for identifying potential supply problems to management and supply chain, development and implementation of necessary actions.
The Customer Service Coordinator is the interface between the Customers, the Third Party Provider Warehouse Agility and the Supply and Logistics Team.
Key Accountabilities
• Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including pricing set up, , preparation of required shipping documents, invoices, credit notes, import permits, freight, E1 systems execution, etc.)
Key interfaces:
• Institutional Customers and Distributors/Agents
• Internal Stakeholders
• Third Party Service Provider(s)
• Shipping as required
• Customs as required
Key Requirements / Performance Metrics:
• Deliver on Time as per Purchase
• E1 O2C process
• Minimum Lead Time to Customer
• Inventory consolation
• Timely and Accurate Documentation (including Invoice, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis, any market specific document) traceability of documentation (system and physical)
• Cost Optimization (through finding efficiencies i n process, consolidation, mode changes, waste reduction, etc)
• Minimum Customer Complaints
• Accurate reporting of Weekly Period Estimates
• Receipt of, acknowledgement and response to customer complaints; recording and tracking of complaints by market
• Verify, record and track penalty related claims from customers
• Issue, record and track undertakings to customers for low shelf life products
• Verify, record and track Debit Notes for Clearance and Delivery at destination
• Identify, record and track exception costs resulting in the Order to Delivery process (urgent shipments, overtime, cancellation, etc)
• Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc) and business colleagues (as relevant)
• Daily tracking of LSP shipments from ELC until arrives to the warehouse
• Weekly update of period Estimate
• Interface with Supply Planning and Logistics Team to align on customer orders (pending orders, backorders, priority orders, allocations, etc) in ensuring minimum no-stock, minimal penalty on customer orders
• Price book set up and bank documentation
• Maintain market specific SOP
• Provide support to other CS Executives as necessary in meeting with market deliverables
• Provide support to Inbound Logistics process as necessary
• Identify, implement and document Continuous Improvement Projects (M1); support team projects as required
Job Specific Technical/Functional/Professional Competencies:
• Organizing and Planning (Quality)
• Customer Focus
• Attention to Details
• Communication Skills
Experience and Knowledge
• 0 - 5 Years of work experience
• Bachelor s degree or supply chain certification preferred
• English Arabic would be an advantage
• working experience with Import and Export Documentation
• General PC skills (Windows, Microsoft Office, Word, Excel and PowerPoint)
#LI-PFE
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Logistics & Supply Chain Mgmt

https://www.naukrigulf.com/customer-service-coordinator-temporary-assignment-jobs-in-jeddah-saudi-arabia-in-pfizer-inc-1-to-5-years-n-cd-10000411-jid-180221500774