Main purpose of the role
The main purpose of the Country Operations Manager KSA & Yemen is to:
- To achieve country topline & bottom line targets.
- To effectively manage the Distributor/JV and trade channels with deployment of resources at disposal.
- To ensure a close partnership between UA, Distributor/JV Management and staff
Key Accountabilities
To ensure category objectives are fully met in served channels.
To contribute to Channel strategies & ensure implementation.
To ensure agreed standards of customer service are met.
To ensure all objectives of innovation roll-out are met.
To effectively manage sales budget to achieve company objective.
To negotiate annual contracts with key accounts.
To deliver high customer service through available resources & regular customer visits.
To constantly provide on the job coaching / training to distributor sales staff.
Effective external monitoring of sales force through well designed control, reward and feedback system
To keep the sales team of all distributors motivated, cohesive and focused all the time.
To ensure that adequate stock levels are maintained with close co-ordination (BL and RDC).
To lease with Commercial to ensure payments by distributor is as per agreed timings
Actively fight the menace of greys/counterfeit with help from local TMO and Trade Mark.
Critical success factors of the job
Key competencies
Passion for growth
Team Management
Seizing the future
Change catalyst
Developing & empowering others
Key skills:
Objective analytical power
Practical creativity
Negotiations skills
Man management
Qualification/Degree in recognized business discipline.
Relevant Experience
Minimum 5 years in customer management/operations with managerial experience.
Experience in managing multi-cultural sales team with exposure to key accounts & distributor management .
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.