Parts Advisor

الوصف الوظيفي
Objectives

Accurately identify customer parts requirements
Maintain parts stock and stock records
Process parts orders efficiently
Ensure the highest level of customer satisfaction
Contribute to departmental compliance with company policies and industry guidelines
Measures

Parts sales vs objectives
Departmental VQM / Retailer audit
Stock control data accuracy
Key Tasks

Objective: Accurately identify customer parts requirements

Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored
Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department
Attend training courses to develop job-related knowledge
Liaise with Parts Manager to monitor lost sales for inventory control
Objective: Maintain parts stock and stock records

Ensure all stock is kept securely and in good condition
Maintain stock control and guard against any unauthorised removal of parts stock
Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued • Assist the parts manager in all aspects of stocktaking
Objective: Process parts orders efficiently

Ensure all paperwork, documentation and parts requisitions are completed accurately
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
Source the availability of additional parts from outside the Retailer
Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)
Objective: Ensure the highest level of customer satisfaction

Satisfy customer requirements by identifying parts accurately
Answer customer queries regarding parts warranties in a manner that is easily understood • Receive customers promptly and courteously
Develop and maintain excellent relationships with customers by meeting and exceeding their expectations • Maintain accurate customer records, including the Parts Club member’s database
Objective: Contribute to departmental compliance with company policies and industry guidelines • Ensure the department is kept clean and tidy

Ensure the correct recycling of all disposed and damaged items in line with environmental regulations • Adhere to all Health and Safety and Company policies and procedures
Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to
المهارات
Key Competencies

Customer Focus
Approach every situation with a desire to understand and deliver
Listen effectively and communicate clearly
Use contact with the customer to build a relationship
Take responsibility to ensure nothing is left to chance
Operational Focus

Maintain parts stock
Handle incoming stock entering storage
Provide a service to the customer
Process customer orders for goods
Deal with returned goods and complaints
Achieve incremental sales
Use technology effectively
Manage own performance
Contribute to effective working
Contribute to improved parts processes
Business Focus

Work with other areas of the business to improve Retailer profit and customer care
Appreciate the impact of wider business issues on the Retailer and customer
Represent the Volkswagen brand
Essential Recruitment Criteria

Personal Qualities

Empathy and tolerance
Ethical behaviour
Responsibility
Self-confidence
Customer-orientation
Professional appearance
Technical ability
Education

Numerate and literate at a clerical level
NVQ level 2, Distribution Operations
Experience

Basic vehicle layout, function and location of parts
Proven track record in handling stock
Computer skills, including experience of operating email
تفاصيل الوظيفة
منطقة الوظيفة جدة, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/parts-advisor-4479985/