Salon Receptionist

Key responsibilities:
 To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests
 To ensure the salon is ready at the start of each day and all bookings are checked in advance
 Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists
 To make bookings smartly and to understand in detail of skills sets of each technician/stylist
 Record reservations and manage the appointment schedule
 Conduct confirmation calls
 To pamper and look after guests within the salon.
 Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently
 To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures
 To ensure the smooth departure/checkout of all guests by conducting check in, check out and payment procedures
 Monitoring and record keeping of treatment timing of the technicians
 Assisting supervisor/ manager in monitoring staff grooming and appearance
 Acquire and maintain an excellent working knowledge of the computer and booking system
 Create content, taking photographs, videos for company Social Media channels as per instructions from management
 Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions
 Responsible for cash sales and following proper cash handling procedures
 Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc
 Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care
 Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials
 Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products
 Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members
 Monitor quality of the interior of salon, report any
maintenance issues to the manager
 Effectively communicate with all employees within the salon
and be of support to their roles

 Ensure the Hostess area is clean and presentable at all times
 Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals
General requirements:
 Maintain immaculate grooming standards at all time
 High energy and flexible, Friendly and approachable to
clients and staff all the time
 Personality fit with our brand DNA, style and spirit
 To utilize working hours productively
 To assist fellow members of the team in their work and show
support
 To attend and be committed towards training and progression
within the Salon
 To apply professionalism and a high level of customer service at all time
 Delivering results within a highly motivated and fast paced environment.
 To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance
Minimum educational qualification(s):
 Business Administration/Personal Assistant/Secretary Certificate an advantage
 Sales and/or customer service training an advantage
Minimum work experience required:
Proven business skills required:
Languages required:
 One (1) year Salon Hostess experience in an international standard spa
 Telephone system
 Business writing
 English
 [Other]
 Willing to work shift hours including evenings and weekends

Technical skills required:
 Telephone system operations
 Computer literate (mid-advanced level) including databases
 Desktop publishing an advantage