الوصف الوظيفي
GS Customer Feedback: Responsible for handling GS Customer Feedback, Complaints, Appreciations, . After received complaint communicates with the end user, to ensure all documents and details are provided, and to assure to provide better services. As of complaint nature, follow up with Administrator, SV, Manager, Sr. Management and Contractors Management to resolve the issue. After notified to the occupant, applying the solution to the Customer Feedback System and to resolve the complaint. Continuous follow up with Affiliates, Administrators and Contractors related to pending complaints. Prepare reports for all CF. Ensure proper document control related to Customers Complaints. Work in strict co-operation with Management to ensure progress status integration. Process all incoming and outgoing correspondence, regular emails, calls, etc. Performs responsible and complex administrative and secretarial duties. GS Helpdesk Agent: Receiving all calls through provide the required services to the customers. SSGS, supporting customers and will all type of GS services including issuance of SSRS. Answering queries customers through toll-free and take necessary action, as per customers’ requirements, such as Building maintenance, Catering, Office Services, Staff Welfare, Janitorial, Landscaping, and Transportation.
المهارات
GS Customer Feedback: Responsible for handling GS Customer Feedback, Complaints, Appreciations, . After received complaint communicates with the end user, to ensure all documents and details are provided, and to assure to provide better services. As of complaint nature, follow up with Administrator, SV, Manager, Sr. Management and Contractors Management to resolve the issue. After notified to the occupant, applying the solution to the Customer Feedback System and to resolve the complaint. Continuous follow up with Affiliates, Administrators and Contractors related to pending complaints. Prepare reports for all CF. Ensure proper document control related to Customers Complaints. Work in strict co-operation with Management to ensure progress status integration. Process all incoming and outgoing correspondence, regular emails, calls, etc. Performs responsible and complex administrative and secretarial duties. GS Helpdesk Agent: Receiving all calls through provide the required services to the customers. SSGS, supporting customers and will all type of GS services including issuance of SSRS. Answering queries customers through toll-free and take necessary action, as per customers’ requirements, such as Building maintenance, Catering, Office Services, Staff Welfare, Janitorial, Landscaping, and Transportation.
تفاصيل الوظيفة
منطقة الوظيفة الجبيل, المملكة العربية السعودية
قطاع الشركة الخدمات الإدارية
طبيعة عمل الشركة غير محدد
الدور الوظيفي إدارية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 2
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 10
منطقة الإقامة المملكة العربية السعودية
الجنس ذكر
الشهادة دبلوم
العمر الحد الأقصى: 35
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/administrator-jubail-3943071/