بالسعودية: مدير معرض

JOB SUMMARY

Responsible for the achievement of sales and profitability target of the Showroom including proper inventory management and display of merchandise based on standards; ensure quality products are available and well displayed in the showroom at all times. Implements promotional activities and evaluates its impact to showroom sales; initiates projects and activities that will help generate and improve the showroom sales performance.

MAIN RESPONSIBILITIES (Key Areas)

1. Sales and Profitability

 Ensures the attainment of the Showroom sales target based on the given budget set by the management.
 Initiate projects and activities that will help generate or improve the showroom sales.

2. Operational Efficiency

 Customer Service
- Ensure that all employees have been trained and oriented on the practice customer service standards.
- Attends to customer inquiries/feedback and complaints and provides immediate action and solution within showroom jurisdiction and level of authority.  Report complicated issues to Area Showroom Supervisor.
- Monitor and ensure that Showroom complies with the speed, efficiency, and customer service standards set by the management.
- Ensure providing excellent after sales services and assist customers whenever necessary within the company’s policies.

 Delivery and Installation
- Regularly check the items delivery response time to customer and ensure it’s within the standard delivery period.
- Monitor and check installation team productivity; ensure that installation team properly installed the items as per standard time.
- Regularly checks and evaluate customers feedback on installation and delivery timing and provide report to Area Showroom Supervisor.
- Evaluate delivery and installation team route and productivity.

 Merchandise Display
- Ensure application of proper display of merchandise based on purchasing and visual merchandising standards and guidelines.
- Ensure that Showroom merchandise display are according to grouping, classification, designs, and with appropriate price tags, item labels and signage.
- Ensure that all Showroom section observes good housekeeping at all times.

 Inventory Management
- Ensure product availability and maintain required inventory level of merchandise per classification, and designs.
- Monitors products or stocks defective and damages and report and send to Area Showroom Supervisor for proper action.
- Monitors slow moving and non - moving items and ensure to report with Area Showroom Supervisor for proper action.
- Coordinate with Area Showroom Supervisor product transfer and return request.
- Ensure 100% compliance to guidelines in receiving and handling of items at all times to avoid damages.
- Ensure that security and control measures are in place at all times to avoid lost items and other related incidents.

3. People Management
 Conduct performance reviews to all staff in the showroom.
 Ensure proper implementation of employee discipline and company rules to all employees.
 Evaluates performance of probationary and existing employees according to the given schedule.
 Identify employees potential and provide programs to ready the employee for future promotions
 Evaluate employees who are not performing and recommend programs for improvement.
 Plans regularly employee annual vacation and merit off to avoid hampering in the showroom operations.

4. Administration and Reports
 Check Monthly Attendance through Basma Report. 
 Prepare and approve Overtime Report (if there’s any).
 Review Customer Suggestion Card and provide solutions and action plans.
 Prepare and submit Incentive report.
 Conducts once a week showroom meeting to discuss Showroom weekly Sales Performance.
 Follow up the needs of Employees with Head Office and ensure their needs are being answered.  (i.e. vacations, vacation pay, Iqama renewals, etc.)
 Ensure maintaining team work spirit in the showrooms and work on solving any issues related to team work.
 Ensure to prepare monthly report and send it to Area Showroom Supervisor every end of the month. 

5. Others

 Perform other functions that may be assigned by immediate superior from time to time.

JOB SPECIFICATIONS REQUIREMENTS

A. Education and Experience

 Bachelors/College Degree holder
 With at least 2 years’ experience in the same field
 Knowledgeable in Showroom Operations Management
 Must be computer literate

B. Competency Requirements

 Sales Management
 Leadership Ability
 Organization and Planning Skills
 Customer Focus
 Quality Focus
 Security Focus