Sales Supervisor

الوصف الوظيفي
Job Summary
Deliver world class customer experience through a well-kept store and highly motivated team in order to maximize sales & profit.
Job Duties & Performance Indicators
Duties and Responsibilities Performance Indicators1. Ensures achievement of Sales Targets by monitoring performance, giving feedback and addressing any concerns. Average monthly target achievement
2. Motivates Sales Team to exceed sales targets by developing skills in product knowledge, link selling, after sales service and awareness of other services within the company. 3. Maintains store Stock Level by reviewing stock level versus stock variety / availability and reporting to line manager for required action. % of products availability as per stock standards4. Maintains Display Level by monitoring merchandise for replenishment to achieve sell-through targets levels and ensuring no off sales of available lines. Average store sales5. Manages Sales Expenses by reviewing store expenses as per the budget and taking required action and report to line manager. • % of sales expenses saved • Average cost of a new customer by each channel6. Reviews Sales Activities Report and implements agreed action by discussing the action plan with the sales team and making sure that the sales targets are met. • % monthly sales growth• Shrinkage loss / Net Sales7. Contributes to improve Customer Relations by generating and reviewing various sales reports to analyze the customers’ contact information and purchasing power / visits frequency and following up for implementing the required action for customer relation improvement. No. of new customers per month8. Maintains and improves Store by making sure that the store standards are as per guidelines and company policy and recommending actions for store improvement. No. of improvement initiatives for sales channels9. Responds to Product Feedback by reviewing best and worst / loss of sales report and communicating with line manager for the customer needs such as style/color and size. % of existing customer engagement10. Participates in identify Potential Customers by implementing sales initiatives to attract new customers and making sure communicating with existing and customers for updating data base in coordination with Customer Service Dept. % of new customers acquisition11. Implements After Sales Services by receiving customer concerns and conducting the proper action as per company policy or communicating with related departments for requested action. Mystery shopping scores vs Benchmark12. Ensures Standard delivery of Product Presentation by completing a daily floor walk and the standards checklist and subsequent follow up / delivery, and maintaining hygiene, health and safety. Average store sales13. Maintains Customer Satisfaction by reviewing complaints, investigating the problems, solving it or escalating to CS, and ensuring that the whole team is implementing the required customer services policy (product information, return policy etc.) and following up for taking action. % of employee satisfaction14. Implements Sales Audit by investigating and clarifying void and termination/return report with the sales team and supervisor and taking the necessary action, and checking sales /staff/ store performance KPIs and set an action plan. No. of sales audits conducted15. Maintains Sales SOP by implementing new SOP and ensuring that all staff are updated with the new SOP. No. of updated SOPs16. Maintains sales Training & Development by identifying staff training needs, conducting or requesting training for sales teams and new starters as per the training plan to improve performance and acquire new skills. • No. of training programs conducted • % of employee satisfaction

المهارات
General Skills• Ability to manage multiple tasks and organize priorities• Creativity and innovation• Problem solving and analytical abilities• Excellent communication and interpersonal skills• Computer skills
Technical Skills• Plan and implement sales activities• Maintain the sales environment • Implement a sales plan • Identify and plan sales prospects • Monitor retail store financials• Carry out stock control• Achieve sales results• Develop the retail frontline

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة البيع بالتجزئة/البيع بالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الجمال والموضة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 5
منطقة الإقامة الرياض,المملكة العربية السعودية
الشهادة الثانوية العامة أو ما يعادلها
العمر الحد الأدنى: 25 الحد الأقصى: 35
التعليم
High school / BA is a plus

https://www.bayt.com/ar/saudi-arabia/jobs/sales-supervisor-3869769/