Area Manager - Customer & Marketing Communications

Job Description and Requirements
• Delivering customer care action plans in line with annual departmental plans and objectives

• Leading, managing and guiding Customer Service staff, ensuring they are driving customer service objectives within their area of responsibility

• Developing Customer Service staff to enhance skills/competencies and assigning their performance objectives

• Collecting, maintaining and reporting information about competitors, the competitive marketplace and other topics useful to current and future business planning

• Ensuring all resources are focused on appropriate priorities to maximise positive impact and reallocating them where necessary.

Qualifications & Requirements:

You will have/be:

• Exceptional customer care skills, with the ability to act as a role model for the best practice of service standards

• Significant experience working in customer care, including line management of staff

• Excellent planning and organising skills and the ability to prioritise a regional workload to ensure all plans are executed

• Strong communication skills with both English and Arabic language skills.

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/saudi-arabia/jobs/riyadh/113917-Area-Manager—-Customer—-Marketing-Communications-at-Alshaya