GRP Support Manager

الوصف الوظيفي
• Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
• 6-8 years’ experience in Oracle ERP/GRP project management
• Saudi Public Sector experience preferred
• Possesses strong leadership, planning and communication skills
• Possesses strong governance, effective monitoring and control abilities
• Should have spent last two years in ERP program/project delivery.
• Possesses transition and transformation experience
• Adept at using Microsoft Office, Project and Visio
• Excellent Arabic speaking and writing skills. Bi-lingual (English/Arabic) preferred
• Willingness to travel across KSA for 30% of assignment duration
• Must be Saudi national
المهارات
• Leads and manages Ministry’s GRP production operations
• Responsible for production deployment, Go-live, service delivery, support and maintenance of GRP
• Accountable for managing and meeting SLAs with Business and pursuing continuous improvement
• Establishes, implements and maintains service management processes, procedures, and controls applicable to GRP
• Determines the required system management and service management tools, leverages available tools in the Ministry, and procures and deploys where necessary
• Ensures team’s conformance with the agreed service management processes and practices
• Enables full utilization of GRP by intended users and pursues customer satisfaction with the service
• Supervises the management and resolution of all critical and escalated incidents through appropriate direction to the team, co-ordination with vendors, and communication with stakeholders
• Keeps the support team in a state of readiness, manages support tasks assignment, and ensures responsiveness and fulfilment
• Practices records management and ensures availability of necessary system documentation and service manuals
• Facilitates mobilization, onboarding and management of support staff
• Responsible for service management communications
• Facilitates accurate status reporting and sits on GRP steering committees and participates in its meetings
• Collaborates with the implementation team and vendors for 3rd and 4th level management
• Receives handover from the rollout manager and signs-off on readiness assessment outcome prior to onboarding customers on production
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة القطاع الحكومي
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/grp-support-manager-3948001/