Service Delivery Manager (CSI & SKMS)

الوصف الوظيفي
• Ensuring that all knowledge items are made accessible to those who need them in an efficient and effective manner
• Planning and managing support for knowledge management tools and processes
• Encouraging people throughout the service provider to contribute knowledge to the service knowledge management system (SKMS)
• Acting as an adviser to business and IT personnel on knowledge management matters, including policy decisions on storage, value, worth etc.
• Identifying, controlling and storing any information deemed to be pertinent to the services provided that is not available by other means
• Maintaining controlled knowledge items to ensure that they are current, relevant and valid
• Monitoring publicity regarding the knowledge information to ensure that information is not duplicated and is recognized as a central source of information etc.
• Setting direction and providing a framework through which improvement objectives can be delivered
• Communicating the vision of CSI across the IT organization
• Designing the CSI register and associated activities
• Defining and creating reports on CSI critical success factors (CSFs), key performance indicators (KPIs) and CSI activity metrics
• Ensuring that CSI activities are coordinated throughout the service lifecycle
المهارات
at least: 5 years experience
very good in English language
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاستشارات الهندسية العامة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي استشارات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/service-delivery-manager-csi-skms-4105335/