Quality Manager
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Job Description and Requirements + Use the ISO 9001 standard as the basis to develop and optimize program quality systems, including process development and optimization, procedure development, data collection, reporting, and quality systems training + Provide overall direction of the QMS (establishment, maintenance, recording and reporting), and guide the program team, consultants and contractors on quality management standard + Define, review and oversee consultants and contractors’ quality management plans to guarantee contractual compliance and compatibility with PMO’s QMS + Implement and monitor quality management plans through a robust audit program aligned with program delivery phases within the stage/gate process + Audit processes and procedures both internally and externally, follow up on Non-conformance Reports (NCR), Corrective Action Requests (CAR) and monitor trends to verify that meaningful corrections and corrective actions are proposed, approved and implemented promptly, to prevent recurrences + Update and refine quality program documentation (including but not limited to manuals, procedures, work instructions, forms and records) to ensure documents are compliant, practical and operational + Develop and communicate the quality program requirements and procedures to all PMO departments for effective implementation + Participate in meetings, represent quality program function on issues of program requirements, regulatory and industry-standard compliance, PMO requirements and other meetings as requested by the PMO + Engage regularly with program staff, contractors, vendors and suppliers to review quality and performance issues + Develop training in respect of the QMS to ensure staff within PMO Quality Department are equipped with necessary knowledge, skills and competencies + Adhere to accountabilities and activities defined in the department’s scope of work when providing quality management directions and guidance + Ensure all contractual procedures and health, safety and environment policies are implemented and maintained. |
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