IT Help-Desk Support

الوصف الوظيفي
Answer customer’s calls raised to Hikma’s call center & Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite visits.
Register incidents and service requests, and effectively prioritise work to resolve within the agreed Service Level of Agreement.
Perform onsite/remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and the details provided by the customers and Walk the customer through the problem-solving processes.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken through to the final resolution.
Setup Cisco deskphones, audio conference phones and video endpoint devices. Troubleshoot connectivity problems.
Setting up profiles, emails, and assigning access to Hikam’s systems for new employees and assisting in all password-related issues.
Support audiovisual systems in conference and multi-purpose rooms for scheduled meetings and events. (Skype, Webex, Cisco Video Conferencing services, Zoom, etc.)
Perform LAN troubleshooting and support before escalating to the second line of support.
Provide customers with accurate information and train them on Hikma’s offered IT products and services.
Take part in documenting helpdesk processes and procedures. Training manuals for new and revised software and hardware specs. Draft and revise users guides to share with customers.
المهارات
Change & Innovation Customer Focus Internal/External Communication & Influence Planning and Organising Collaboration and Teamwork
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الصيدلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي غيرذلك
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 3
منطقة الإقامة الرياض,المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/it-help-desk-support-4128504/