Senior Advisor, Account Services Management

Job Description and Requirements
Key Responsibilities

Ensures contractual service support requirements are understood and managed.
Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
Presents operational and service level reports and explains service level support available to internal or external customers.
Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
Provides point of contact for process related questions or issues and facilitates process related meetings.
Desirable Requirements

Excellent Communication Skills
Experience working with large organizations
Customer Success, or Service Account Management experience
Presentation skills
Escalation experience

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.akhtaboot.com/en/saudi-arabia/jobs/riyadh/127940-Senior-Advisor—Account-Services-Management-at-Dell