الوصف الوظيفي
We are hiring ICT Senior Managers (expertise in Aviation domin). we would like to meet you inperson on below location. Date : 28th December 2019 Time : 9AM to 4:30PM Venue: Wipro Arabia Limited, Floor -2, Sulimania Business Center 2, Al Muhandis Masajd, Al Anqari Street- Riyadh 11391. Contact - 966 11 510 7579 Roles & Responsibilities:
1. The Availability, Capacity, and Demand service will provide guidance and oversight on the implementation and execution of Information Technology Service Management (ITSM).
2. Information Technology Information Library (ITIL)
3. Aviation Applications
4. Process Model (PRM)
5. Agile, and Project Management among other industry standard best practices to enable centralized planning and decentralized development and execution of IT processes.
6. Also, to continual process improvement through transformation activities, updating its service management environment to accommodate and support changes to services, people, processes and tools.
7. To Ensure the successful, timely reactive, and proactive resolution or initiation of resolution of detected capacity issues, including notification and escalation of high priority issues in infrastructure and systems.
8. Develop and oversee Demand, Capacity, and Availability Management processes, procedures, risks, and work instructions that include developing, analyzing, managing, and reporting overall status and recommendations for resolution coverage with SLAs. Using SLA performance reporting to hold service providers to account
9. Recommend, as part of the Network Transformation/Modernization Plan, improvements to services and supporting infrastructure.
10. Develop correction actions for continual service improvement.
11. Oversee the development of Availability Impact Analysis reports and assess Trend Analysis to assist in determining corrective actions for performance improvement.
12. Lead the development of Capacity Impact Analysis and Capacity Trend Analysis reports to assist in determining impact root cause. Design Develop & Maintain Periodic Capacity plan includes monitoring, trending, forecasting & assessing new demand.
13. Support all audit, regulatory and compliance deliverables related to capacity planning.
Qty.
المهارات
o Release Management
o Testing & QUALITY Control
o Change Management
o Operation Excellences
- Experience in the process management (5Y at least)
- (Saudi / Arabic Speaking Preferred)
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات; خدمات دعم الطيران
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10 الحد الأقصى: 15
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/saudi-arabia/jobs/ict-senior-manager-aviation-domain-walk-in-interview-riyadh-on-28th-dec-2019-saturday-4135783/
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