الوصف الوظيفي
Enhance the digital channels UX/UI and increase the customer satisfactions.
Receive and review business requirements from different business functions and insure proper implementation including conducting UAT.
Report technical issues and ensure proper resolution.
Review processes and procedures implemented within digital channels and insure alignments and consistency with other service channels.
Review customer’s feedback and provide recommendations.
Ensure smooth operation for all digital tools and applications (e.g. website, Mobile App and social media)
Manage digital projects
Generate innovative ideas to increase digital channels traffic
Suggest new optimization methods to improve customer experience
Create and manage digital channel contents.
Enhance CX in digital channels and ensure to implement the updated customer journey.
المهارات
Customer Care/Customer Experience/Customer Journey
Data Analysis & Reporting
Project Management
Digital channels
System Support
Excellent Computer skills
Excellent Microsoft Office skills
Excellent analytical and reporting skills
Excellent Communication/Negotiation Skills
Excellent English skills
Problem solving and decision making skills
Planning Skills
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات المرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي غيرذلك
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
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