Contact Center System Engineers

Strong technical Skills Genesys Pure Engage system. (Framework, GVP, SIP Server, Infomart, ORS, URS, Stat Server, ICON, eservices, GIR, WFM, UCS).
Skill of implement the system component and upgrade it.
Skill to analyses the logs , (SIP , ORS , URS , MCP , IXN , Media servers , Stat Server , GMS , and other Genesys applications ).
Skill to develop workflow for Voice and E-Service.
Skill to customize Genesys workspace.
Understanding the schema of ICON , IXN , UCS , Configuration Server database.
Excellent communication skills and ability to communicate with multiple stakeholders co developers, managers, testers and BA teams
Technical Skills/Platforms with experience and/or familiarity Strong emphasis on Genesys related experience with broad understanding of overall call center architecture
Understanding of call routing flows
Queuing, CTI on Genesys platform
Development
Troubleshooting
Work with team members to understand business and technical requirements
Develop application which meet business and technical requirements
Hands-on application development in a team environment
Support a large implementation of the Genesys product suite
Daily Operation and Maintenance
Configuration and testing of Genesys software
Work closely with Project Manager to ensure on-time, quality

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