Customer Service Agent
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الوصف الوظيفي Ø Respond to customer inquiries within the agreed standards and KPIs Ø Generate customer interest in the services or products offered by the company. Ø Provide personalized customer service by responding to the needs of the customers. Ø Ensure feedback from the customer to further improve the customer services. Ø Manage and update customer databases with the status of each customer. Ø Coordinate with the dispatch team to send products or provide services on time to customers. Ø Provide customers with brochures and information packages on products or services. Ø Build customer loyalty by follow-up of customer calls. Ø Evaluate problems of the customers and provide logical lasting solutions. Ø Manage filing, mailing, correspondence and other management tasks. Ø Managing large amounts of inbound and outbound calls in a timely manner Ø Following call center “scripts” when handling different topics Ø Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Ø Seize opportunities to upsell products when they arise Ø Build sustainable relationships and engage customers by taking the extra mile Ø Meet personal/team qualitative and quantitative targets المهارات Ø University degree Ø Previous experience in a customer support role Ø Track record of over-achieving quota Ø Strong phone and verbal communication skills along with active listening Ø Familiarity with CRM systems and practices Ø Customer focus and adaptability to different personality types Ø Ability to multi-task, set priorities and manage time effectively تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-agent-4182842/ |
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