• To work with operations team to implement work schedule.
• Providing timely and accurate Management Information to support the Call Centre Management team in driving efficiencies at team and individual agent level
• To perform basic functions like running reports, exporting data, changing agent skills, and activating agent traces.
• To keep track on the changes to forecast and shift swapping.
• Responsible for maintaining accurate employee information in WFM and other databases.
• Tracking, monitoring, and reporting trends in project metrics.
• Monitoring schedule adherence and notifying the operations team when agents are out of adherence.
• To work out various alternatives for identifying staffing needs and sources.
• Responsible for calling data strategy including the scheduling of calling lists to ensure maximum productivity and dataset penetration
o Day to day Dialer Management
o Work/ manipulate all data for outbound campaigns
o Daily reporting of dialer activity to include all relevant reports e.g.Calling list and campaign
o Monitor the team and agent performance for inbound and outbuond system maintaining maximum productivity
• Liaise with Shift Managers and Agents to maximise company campaigns
المهارات
• Should be good with advanced excel functions
Work Location : Riyadh
Gender : Male
Nationalty: Any
English: Expert
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الرياض,المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
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