الوصف الوظيفي
The selected candidate will manage the day-to-day operations of the front line service desk. Identifies, researches, and resolves technical problems of all inbound contact.
Client Details
Top Tier Semi Government Entity who are working towards the Saudia 2030 Vision.
Description
Primary point of contact for monitoring and driving the end to end resolution of Service Requests, Incidents and Escalations.Lead staff to document existing and new procedures that standardise and streamline support deliveryCreate and implement an IT Support knowledge baseOversee and help to execute IT purchasing, asset management Create new standards for IT purchases and other equipment resulting in cost reductions and workflow efficiencies
Profile
Experience with Service Desk-support in a customer-focused operation 3+ years managing/Supervising a front Line Service Desk Bachelor’s degree in computer science or related fieldHelp Desk Manager Certification, Microsoft certification or other industry related certifications preferred.
Job Offer
Competitive Package and excellent bonus structure
المهارات
itil, sla, support, service,call center, inbound, call, helpdesk
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
https://www.bayt.com/ar/saudi-arabia/jobs/service-desk-supervisor-itil-4186161/
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