TELOPS Support

Job Description and Requirements
TELOPS Support

• To assist in the management of supported systems, including installation and configuration, fault resolution, security management, performance and account management, maintaining appropriate records

• Ensure all activities are carried out to the agreed IT standards

• Contribute to the development of the TELS team’s services, including; planning, specifying, developing, installing, implementing, operating and managing the supported server and desktop systems, providing first and second line support services as necessary

• To provide support for the TEL equipment and LMS functionality • Assist the preparation of a staff and student induction programme

• Support the Senior LMS Administrator with account creation and configuration within the LMS

• Support the local military in the distribution and accountability of End User Devices (EUDs)

• Be aware of the latest technological advances and market developments, liaising with relevant stakeholders and advise on updating and future direction of infrastructure and systems

• Provide advice to all stakeholders on technical standards for IT equipment, systems and software to support ongoing business needs

• Respond to Service Desk requests in support of TEL and LMS issues • Manage support calls within approved Service Level Agreements assisting where necessary other TELS staff

• Support the establishment and maintenance of supported hardware and software inventories, including location, configuration and quantity

• Liaise with relevant stakeholders ensuring appropriate maintenance to systems, respond to fault calls and arrange implementation and receipt of software updates

• Conduct daily MICs for classrooms and learning platform infrastructure

• To work flexible hours to meet the requirements of the service provision

• Support interface activities between the Signal Corps LMS and other systems used within the Client base

• Assist the TELS Manager to resolve any technical or performance issues with the elearning training system and courses

https://www.akhtaboot.com/en/saudi-arabia/jobs/riyadh/135884-TELOPS-Support-at-KBR