Operations Director

الوصف الوظيفي
Role Objective:

The Director is responsible to manage the Records Management Department across all assigned projects in KSA
To lead the Operational Records Management team effectively in order to deliver the RM business objectives with the required quality level
Conduct monthly reviews with managers on their Areas’ and Projects’ results
Responsible for consistent achievement of all RM operational key performance indicators
The job holder is responsible to manage multiple projects to deliver high-quality RM Services, business financial results, customer retention and another operational/business target
Manage, Inspire and motivate operations team to ensure operational excellence and achieve high employee engagement results
Provide suggestions to the Executive Operations Manager and the COO on any business potential as requested
Operational Planning and Implementation

Execute the operational RM business strategy and actions plan with operations managers, project team leaders and update the Executive Operations Manager and the COO with the plans and periodical achieved results
Establish annual operational records management objectives and KPIs; aligned with the general business strategic plans
Plan the records management budget in coordination with the Executive Operations Manager
Monitor and oversee the implementation of the operational plans throughout the year
Cascade operational plans’ objectives to the Projects’ management team in every area, location, project and make sure that plans are well communicated and understood
Maintain a high level of service delivery to all the clients to ensure business continuity
Management of Records Management Operations

Communicating and clarifying the Company’s Vision, Mission and Values to all operations Records Management team
Lead the Records Management projects’ teams in the assigned projects in KSA to achieve annual operational plans, operational business objectives, agreed goals and targets
Lead the operational team to deliver consistently high-quality of RM services
Monitor and manage all operational projects’ leaders to achieve business objectives based on the operational priorities and timeline of delivery
Setting all Records Management operational Policies and Procedures in coordination with the Records Management managerial team and the Executive Operations Manager
Ensure customer satisfaction with the objective of enhancing customer experience and delivering high-quality RM services
Hold periodical review meetings with direct reports to assess their performance and the departmental performance
Ensure archiving documents are in line with the Operations policies and procedures as well as international standards to safeguard and secure customer information
Report Operational risk and major issues to the Executive Operations Manager
Safeguards RM operations and contents (i.e. documents, records, data tapes, …etc) by establishing and monitoring security procedures and protocols complying with operational regulations
Monitor and manage RM stores leasing ratios for high production and profitability sustainability
Oversee and monitor the materials supply for the operational production within the budget and cost control
Oversee and follow up with the RM operations team on the development of the records management functions (i.e.: Storage Services, Mail Room Services, Retrievals Services, Courier Services, Shredding Services, Data Tapes Services, RM Inventory Services and other RM Services)
Monitor and manage RM physical retrievals activities
Manage RM internal & external shredding and destruction services to safeguards customer’s information.
Risk Mitigation and Statuary Compliance

Adhere to Legal and Assurance processes to ensure risk mitigation and risk optimization
Adhere to all industry security, safety and statutory standards at all times
Direct the implementation of risk mitigation and risk optimization plans and actions that would reduce the Company’s overall risk exposure pertaining to Operations Systems and RM processes
Operational Analysis and Reporting

Monitor the efficiency and operational costs of all RM assigned Projects.
Conduct continuous cost analysis to improve results and bottom-lines
Monitor and automate the production reporting through ERP BI (proper dashboards)
Conduct proper fact-finding, data collection and operational analysis to ensure that RM results are delivered at an acceptable level of quality for the Company and the clients
Continuous Improvement and Development

Ensure continuous improvements, enhancements of the existing RM systems and work processes to support better reporting to Executive Operations Manager and the COO and other Stakeholders (as required)
Manage and increase the effectiveness of the RM and the Operations in general, through implementing improvements in each RM Project and ensuring constant and consistent communication across all projects
People Management

Make sure that all the RM Teams are working in high coordination, operational understanding and harmony
Allocate work to RM Operations Managers and monitor their performance and quality of results
Nominate Managers for training as per the Operations’ needs, conduct their performance reviews and improve their efficiency
Supervise direct reports in their daily major tasks and guide them in managing their performance, by providing appropriate feedback and continuous counselling
Provide strong technical feedback to RM Operations Managers, identify need-based training requirements for all direct reports
Conduct technical interviews, to help selecting proper RM staffing, in collaboration with the HR Department
Ensure that appropriate standards of business conduct are established and complied with
Establish and maintain strong relationship with clients, and other relevant stakeholders

المهارات
Educational Qualification:

University graduate with a degree in Business Management, Operations or related discipline.
Master’s degree is a plus

Special or Technical Certifications

Operational Quality certification / experience
Professional certification in operations (i.e. ISO Certified, PMP, Diploma in Quality Management, etc.),
Budgeting and financial certification
Digital Data Transformation & ICT Experience
Area of Experience and Duration

15+ years of operations experience, preferably in a similar Industry
Knowledge of developing operational plans, budgets, with detailed implementation of action plans
Knowledge of large operations, extracting desired returns and achieving high bottom lines
Knowledge of performance management for large teams and operations
Ability to manage teams in Company level locally and internationally
English and Computer literacy are mandatory.
Special Knowledge and Experience:

Strong Knowledge in managing large scale business operations with a strong governance structure
Ability to build high level and sustainable relationships with all clients, customers and other stakeholders
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة عليا
عدد سنوات الخبرة الحد الأدنى: 15 الحد الأقصى: 18
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
العمر الحد الأدنى: 35

https://www.bayt.com/ar/saudi-arabia/jobs/operations-director-4208008/