OpenText Technical Support

الوصف الوظيفي
The Technical Support Specialist will work support issues that are complex in nature and carry varying priority levels based on set standards.

You are great at:

Facilitate the resolution of complex technical issues in all areas of assigned opentext software products by analysing logs, researching issues, debugging scripts or recreating in house.

Identify and report software defects and customer suggestions to appropriate responsible groups.Author as well as update articles to contribute to our Product Knowledge Base.

Providing suggestions for alternate support options for customer issues that are not related to opentext products.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.

Commit to continuous learning in an effort to keep current with industry changes.

Demonstrate customer focus and empathy.

Meet established service delivery guidelines such as customer satisfaction, phone-based activities, resolution, schedule adherence, case documentation and case wellness.

Other duties and projects as assigned by management.

What it takes:

Previous experience working within a technical support or development environment.

Previous experience from Streamserve or Exstream is an advantage.

Proficient in Windows OS, knowledge of UNIX and/or Linux is beneficial.Programming/scripting experience (i.e.. SQL, Java, JSP, JavaScript) an advantage.

Experience working with relational DBMS (Oracle, MS SQL Server, PostgreSQL) including configuration and performance analysis.

Experience working with certificates and REST APIs is beneficial.Experience in any of the concepts NGINX as reverse proxy, cloud computing, Dockers, Kubernetes is beneficial.Experience in JSON, XPATH, Postman, curl, protocol analysers, networking, shell scripts, PowerShell is beneficial.Experience working with Web Application Servers (i.e. Websphere, Weblogic, Tomcat, JBoss) is an advantage.

Strong desire to provide exceptional technical support efficiently with a high focus on first call resolution.Proven experience working in a fluid environment that is ever growing and changing.Strong ability to multi-task and prioritize work effectively.Positive attitude, patience, understanding, dedication and commitment.Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.

المهارات
Advanced knowledge of computer forensic methodology, investigations, processes, legal precedence
Advanced knowledge of eDiscovery methodology, investigations, processes, holds, legal precedence
Advanced knowledge of Endpoint Security methodology, hardening, whitelists/blacklists, IoC, SEIMs, etc.
Advanced knowledge of SQL Server
Working knowledge of Active Directory, Group Policy, and permissions management
Working knowledge of Exchange, O365, SharePoint, OneDrive, GoogleDrive, Box, etc.
Knowledge of hardware/software write-blocking for acquisitions, including tools like LinEn/WinEn, and individual Tableau hardware devices
Knowledge of forensically sound processes and expectations
Network+/MCSE/Linux+ RHCE certification, and other applicable certifications
CISSP certification
KCS certification
EnCE certification
EnCEP certification
CFSR certification

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة تطوير البرمجيات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الرياض,المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي

https://www.bayt.com/ar/saudi-arabia/jobs/opentext-technical-support-4244564/