IT Service Desk
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الوصف الوظيفي o IT Service Desk experience 1-4yrs o ITIL v3 Foundation trained or certified o Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) o Understanding of Windows 7 & 10 operating system - knowledge of MAC OS will be an advantage o Assisting with configuring/troubleshooting of Software and Hardware o Experience working with ServiceNow to log,track,close tickets o Understands performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs o Experience in review and follow-up on ticket based Customer Satisfaction (CSAT) & Customer Dissatisfaction (DSAT) feedback o Good spoken and written skills o Provide an excellent level of customer service and professional communication o Working knowledge on Excel/Powerpoint/Word o Experience working with Customer o Managed a 15-25 member team o Understanding of managing overall responsibility for Processes, Escalations, Knowledge Management, Incident Management o Language Proficiency in (Arabic + English) · Supports Global Service Desk Manager المهارات o IT Service Desk experience 1-4yrs o ITIL v3 Foundation trained or certified o Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) o Understanding of Windows 7 & 10 operating system - knowledge of MAC OS will be an advantage o Assisting with configuring/troubleshooting of Software and Hardware o Experience working with ServiceNow to log,track,close tickets o Understands performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs o Experience in review and follow-up on ticket based Customer Satisfaction (CSAT) & Customer Dissatisfaction (DSAT) feedback o Good spoken and written skills o Provide an excellent level of customer service and professional communication o Working knowledge on Excel/Powerpoint/Word o Experience working with Customer o Managed a 15-25 member team o Understanding of managing overall responsibility for Processes, Escalations, Knowledge Management, Incident Management o Language Proficiency in (Arabic + English) · Supports Global Service Desk Manager تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/it-service-desk-4244924/ |
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