Customer Service Team coordinator - Riyadh

الوصف الوظيفي
Liaise CS division’s plans with all partners to manage regionally the retail CRM. Take the lead on the customers issues and follow problems through to resolution to cover daily activities and complaints, Service provider monthly performance review, and associated KPI’s, as well regularly meet the clients to review performance and address their concerns and issues and be able to design practical and optimal plans whenever needed to enhance the performance in association with commercial team

Responsible for manage and regularly update dynamic operational key performance indicators to maintain proper tracking on the various operations areas such as and not limited to

Warehousing operations.
Transport management.
Meet the business needs to ensure providing the proper service to the targeted clients in an efficient approach. In addition, track and fulfill any special projects requirement to deliver the business aims
Track the overall performance of the products returns operations and processing to maintain proper control and compliance as per the company’s policies

المهارات
● English language

● Oracle ERP and Computer’s main applications

● Result oriented, able to deliver swift and efficient resolutions to meet the objectives in due course

● Negotiation and conflict Skills

● Ability to innovate and work in harmony with different stakeholders in an intense environment

● Logical, analytical and able to manage multiple tasks in parallel with focus on sustainable results

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة السلع الاستهلاكية سريعة التداول; البيع بالتجزئة وبالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 3
منطقة الإقامة الرياض, المملكة العربية السعودية
الجنس ذكر
العمر الحد الأدنى: 25 الحد الأقصى: 30

https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-team-coordinator-riyadh-4295681/