الوصف الوظيفي
The Responsibilities Will Include
Proactive Monitoring of all the alerts from the Monitoring tools
Scheduled maintenance activity (like shutdown/start-up of application etc..)
Monitor batch jobs and restart activity if required
Manage assigned incident tickets to resolution while maintaining high customer service quality.
Complete service requests for application/site changes associated with the IDM application.
Assist clients and support analysts on incident tickets for identity management synchronization.
Communicate incident/problem descriptions, resolutions, and workarounds to technical system administrators, engineers, and developers.
Become a subject matter expert for the IDM application.
Supporting the Global Level Teams Function as part of a complete service team providing the solutions and product improvements most effective to meet our customer’s needs.
Work and deliver results under defined SLA’s and deadlines.
Partner with CATE developers and engineers for collaboration tools, to determine the resolution of incident tickets.
Contribute to documentation, known-error databases, and knowledge-base article creation as required.
Monitor patch deployment/package release and do it manually if required
User Admin Tasks – Creation / Deletion / Change / Move IDs
Perform releases after the change is raised and approved by the Specialists
Resolve all incidents with the support of Offsite / Offshore Specialists
Trend Analysis
Event logs monitoring
Patch Management
Problem Identification, Root Cause Analysis, Recommend Changes
Proactive recommendations based on best practices and policy
Bring in Best Practices from the Industry and technology to CUSTOMER
Conduct Audits on need and recommend structural changes
Provide insight to the as-is situation at CUSTOMER and the migration plans, if applicable
Biztalk server administration, maintain environment uptime by monitoring BizTalk Server exceptions and resolving BizTalk Server specific issues. In addition to service monitoring and control(trace and troubleshooting).
Manage Biztalk server patching and updates.
المهارات
Job Requirements
Min 3 years of Experience in Identity management solutions covering the main 2 versions of Microsoft Product FIM 2010 & MIM 2016.
Microsoft Forefront Identity Manager Certification
Has strong process orientation
Strong Infrastructure knowledge Active Directory, Microsoft Exchange, MS Office 365.
Strong development skills over most of Microsoft IDEs (Visual Studio .Net, PowerShell Scripting)
Some understanding of corporate computing environments.
Some understanding of development lifecycles
Excellent communication skills and experience working with diverse cultures
Ability to work flexible and stretch hours
Strong and timely decision-making skills
Knowledge of Service Management standards (e.g. ITIL)
Familiarity with the following activities
Process and Change Support
Information & Knowledge Management
Data Center Management
Vendor Management
Excellent Data Analysis and orientation
Knowledge on the tools and technology domain that has been handled
Understanding of IT Operations Management
Capable of handling internal and External escalations
System Integration design in order to facilitate the integration between multiple technologies LDAP Scripts
Administration for MS Active Directory, BizTalk Server, and MS Exchange
Other Identity Management tools
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاستعانة بالمصادر الخارجية للموارد البشرية
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة المملكة العربية السعودية
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/microsoft-identity-management-senior-specialist-4323478/
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