Customer Care Officer

الوصف الوظيفي
1. Greeting walk-in customers in polite, prompt, helpful manner and provides any necessary information
or instructions and deal with customer needs & inquiries.
2. Answer the phone in pleasant manner and maintain clean, orderly reception area including waiting
areas and bathrooms.
3. Receiving ready results from the lab director revised & checked. Ensure that the results are complete,
signed, and free from fees and for the same customer. Deliver the results to the customer upon arrival
once the receipt is taken, faxing ready results to requesting customer.
4. Using Al Borg laboratory computer system for registration and creating job orders and issuing bills
for customers upon receiving fees.
5. Directing customers to the lab director or his/her designee for any queries, deal with walk-in
customers complaints and directing them to fill up the complaint report.
6. Hand filled customer satisfaction survey form to each walk-in customer and collect surveys from
them, call customers to obtain information on survey questionnaire in case the customer did not
attend.
7. Print out the daily cash revenue report for balance, send Lab request and deleted job orders to the
accounting department.
8. Perform other related duties as assigned.

المهارات
1. Knowledge of reception tasks.
2. Knowledge of how to use office equipment including phone & computer.
3. Knowledge of dealing with customers.

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة

https://www.bayt.com/ar/saudi-arabia/jobs/customer-care-officer-4339593/