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الوصف الوظيفي Prospecting: 1. Qualify marketing lead as per ideal customer profile. 2. Present product Demo to qualified leads. 3. Follow-up with potential clients. 4. Report activities and potential clients on the CRM. Onboarding: 1. Follow-up with the operation team to activate new clients. 2. Deliver product training to new clients. 3. Follow-up with clients to ensure successful activation and product knowledge. Customer Satisfaction: 1. Conduct customer feedback sessions periodically. 2. Assist the client to achieve the expected added value. 3. Maintain healthy relationships with existing clients to increase retention. 4. Create and follow up support tickets as required. 5. Report customer needs to the product team. 6. Develop case-studies and testimonials. المهارات 1. 1-2 years of experience in communications, marketing, sales, account management, or customer success in B2B service. Minimum experience: graduated with A+ in Coop training, and volunteering in students clubs for 6 months at least, or pass Tamheer program. 2. Strong verbal and written (Emails) communication in Arabic and English. 3. Self-Management and Outcomes driven. 4. BS degree in Business Administration, Sales or relevant field. 5. Using Microsoft Office (Word, Excel, PowerPoint) or Google Suite skills. 6. Ability to develop reports and status updates. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/customer-success-specialist-4368115/ |
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