الوصف الوظيفي
Urgent Requirement for an experienced Help Desk lead for our reputed Retail Fashion client based in KSA.
Salary – As Per Market Standards
Language Proficiency – Arabic and English
Location – Kingdom of Saudi Arabia
Nationality – Saudi Nationals (because of visa quota availability)
Responsibilities:
Responsible for managing and supporting a team of help desk technicians & the outsource support team.
Establish best practices through the entire technical support process
Follow up with Business Users to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity
Mentor the team, Provide training, conduct performance evaluations and generate feedback reports for management.
Make recommendations to improve operational efficiency.
Communicate with Users and provide in-person and phone support, if required.
Troubleshoot and resolve technical issues.
Manage escalations and ensure any issues are resolved in a timely manner.
المهارات
Must have hands-on experience for supporting Windows Client Operating system
Good analytical, debugging, communication skills and ability to quickly learn new technologies
Must have Support Experience on Fortinet VPN Client, VPN Client, Active Directory
Must be ITIL Certified
Bachelor’s degree in computer science, information technology, or a related field.
At least 5 years of experience as a Help Desk Manager or in a technical support role.
Prior experience in fashion Retail Industry
Ability to work under pressure.
Excellent leadership and people management skills.
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الأزياء والملابس
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة عليا تنفيذية
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 10
https://www.bayt.com/ar/saudi-arabia/jobs/help-desk-lead-ksa-4466551/
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