Application Engineer
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الوصف الوظيفي Key Activities Sales Operations · Identify, research, and conduct prospective customers and build positive relationships that will generate future sales and repeat business · Assess customer needs and suggest appropriate products and services · Respond to customers’ technical inquiries and support Sales Representatives in technical aspects of the sale as required · Review requests for proposals, and prepare sales bids, technical costing and proposals to support sales process · Participate in meetings with customers during the sales process to discuss and address technical inquiries · Negotiate prices and delivery times within limits of authority · Conduct product presentation or seminars to promote company products Customer Relationship Management · Build and maintain long-term customer relationships with the region’s customers to ensure identifying and addressing their current and future technical needs · Ensure customer relationship management techniques are applied by the region’s engineering staff including advising customers on the market’s trends and offerings to increase customers’ loyalty to AIC · Address and resolve technical disputes with the region’s customers to ensure customer retention and protect AIC’s market positioning Reporting and Relationship Management · Refer customer feedback and information on competitor activity to appropriate contacts within AIC so that they can respond to changing market conditions and customer demands · Document work progress regularly and develop reports to keep management updated on work progress on a regular basis · Manage relationships with service suppliers (e.g. workshops, electricians) to minimize costs and ensure company receives satisfactory standards of service Policies, Processes and Procedures · Implement approved policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner · Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account leading practices, improvement of business processes, cost reduction and productivity improvement · Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures Safety, Health and Environment · Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment · Participate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls · Report on changes within AIC that impact relevant safety, health and environmental management policies, procedures and controls المهارات · 1 to 2 years of experience in sales and maintenance · Previous industry knowledge is required · Previous Customer and Supplier Relationship Management experience is preferred Education and Certifications · A bachelor’s degree in Mechanical Engineering or equivalent is required تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/application-engineer-4491756/ |
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