الوصف الوظيفي
Job Opening:A well-established & globally 125+ countries operating administration service provider is looking for:Position: Deputy Operation ManagerNo of Requirement: 8Location: Riyadh, Khobar & Jeddah ( KSA )· Undertake overall responsibility of the business unit· Direct responsibility for the Unit’s profitability and achieve targets· Ensure compliance to all existing processes and meet the defined Service Level Agreement’s· Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.· Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker· Responsible for implementation of process enhancements to improve quality & efficiency of the Unit· Control & maintain Unit’s expense budgets and allocated resourcesObtains customer satisfaction through customer relationship management programs.Planning and volume forecasting to ensure accomplishments and company’s profitability.Achieves cost effective and profitable service level.Supervises, trains and coaches center staff on a weekly basis.Maintains positive environment within the center.Creates sales volume growth and conducts sales analysis.Monitors and analyzes business daily and controls expenses.Liaises between operations team, Admin, HR, Security department for all day to day issues.Ensures that equipment and furniture in good conditions by regular and periodic maintenance checks.Represents the company in a professional manner and fulfills any other duties assigned by the country manager.Manages plans and administers all administrative operations of the center.Prepares short and long range planning for services operations and improvements to processes.Manages systems and procedures to protect the assets of the center.Responsible to provide all workflow reports daily, monthly, yearly reports.Responsible for maintain ISO IMC completed within the centerConducting quarterly Audits and send the all required reports to management.
المهارات
SkillsExcellent verbal and written English and Arabic.Sense of organization and management skills.Excellent leadership and supervisory skillsExcellent computer skills.Ability to communicate orally with suppliers, management, and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential.The ability to operate under solid pressure and meet tight deadlines.Extended periods of sitting and extensive work at a computer monitor is common.Experience : 3 to 6 Years in Customer Service
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم الإداري; خدمات الدعم التجاري
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة 8
المرشح المفضل
المستوى المهني متوسط الخبرة
الشهادة بكالوريوس/ دبلوم عالي
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