Customer Service Agent

الوصف الوظيفي
· Process all passport and visa forms received on a daily basis.

· Check all details and print off relevant forms required to complete the

· process for the embassy.

· Acknowledge and scan and log all passports received.

· Run reports within the system for operations and finance to assist with the

· visa process.

· Return passports via the postal system on a daily basis, package visa

· documents for special delivery.

· Work as part of the operations team to take calls on the visa line to help

· with inquiries from both travel agents and direct customers.

· Assist with phone calls and emails from the client

· Amending/Cancelling applications

· To undertake any reasonable task that may be required by the Operations

· Manager or any of the senior management team.

المهارات
· Previous experience in dealing with passports/visas is essential.

· Honesty and reliability are key to this role.

· Good written and verbal communication skills in the English language

· Well-presented and portrays the company in a professional manner

· Excellent telephone manner

· Computer literate

· Outgoing, ‘Can do attitude, proactive, takes initiative

· Understands the meaning of good customer service

· Good interpersonal skills

· Keen to learn new skills within the team (all staff are cross-trained)

· Enthusiastic

· Previous experience working in a fast-paced environment and dealing with stressful situations.

· Preference will be given to candidates already located in the Kingdom of Saudi Arabia, and who can speak Arabic.

· Minimum 1 year of experience in operations, with experience in customer service and document processing.

تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة خدمات الدعم الإداري
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $1,500 - $2,000
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 1
منطقة الإقامة الخبر, المملكة العربية السعودية ; الرياض, المملكة العربية السعودية ; جدة, المملكة العربية السعودية
الشهادة الثانوية العامة أو ما يعادلها

https://www.bayt.com/ar/saudi-arabia/jobs/customer-service-agent-4570029/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4540598&options%5Bjb_is_external_job%5D%5B0%5D=1&page=14