الوصف الوظيفي
§Understand the workforce capability requirement for Nusaned opportunities
§Evaluate capability requirement within KSA for the opportunities
§Co-ordinate with HR for recruitment and training support
§Development the road map for capability development to enable opportunities
المهارات
Education: High School Diploma to Bachelor’s degree (depending on the choice of the recruiter) in Mathematics, Business Studies, Business Administration, or Human Resources, or equivalent, combined with 1-3 years of call center experience
Knowledge: To perform successfully on the Job, they must possess knowledge or relevant experience in forecasting, planning, and scheduling calls or contacts or work volumes and staff or vendors, ensuring optimal performance.
also require the ability to summarize, visualize, and present data. It is also vital that they possess knowledge of key call center metrics, including expected occupancy, utilization, service levels, handle time.
must also possess benchmarking and trending experience
Computer skills:
must be proficient with Microsoft Excel and Office, in order to store data, create reports, produce schedules and perform other tasks.
must also have working knowledge of eWFM, Siebel, Blue Pumpkin, IEX, TCS, Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, work flow, and statistical data
تفاصيل الوظيفة
منطقة الوظيفة الرياض, المملكة العربية السعودية
قطاع الشركة الاستعانة بالمصادر الخارجية للموارد البشرية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الموارد البشرية والتوظيف
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 6
https://www.bayt.com/ar/saudi-arabia/jobs/analyst-lc-workforce-solutions-4573206/?from_job_search=/ar/jobs/?filters%5Bjb_location_country_iso%5D%5B0%5D=ae&filters%5Bjb_location_country_iso%5D%5B1%5D=kw&filters%5Bjb_location_country_iso%5D%5B2%5D=qa&filters%5Bjb_location_country_iso%5D%5B3%5D=sa&jobId=4566923&options%5Bjb_is_external_job%5D%5B0%5D=1&page=13
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