One of the greatest solution provider in electro mechanical field in Egypt is hiring now:
Support Engineer
Job location :Nasr City
Primary Responsibilities:
• Provides front-line support to customers by answering calls and technical questions and assisting with basic configuration issues
• Provides NOC monitoring and management services by maintaining the managed networks while working with the customer and service processes.
• Conducts follow up analysis on unresolved customer issues or escalates matter to the next appropriate Tier Level of support
• Provides general technical support including test and turn up of new equipment, network configuration and assists in network migrations
• Creates, maintains and provides detailed customer service reports (CSR) on all problem conditions reported on monitoring sites, ensuring the accuracy and timeliness of the data is maintained
• Implements procedures outlined in product change notices as required by customer specifications, including hardware and software upgrades or system adjustments
• Serves as a customer liaison and may provide information or clarification on equipment operation and provisioning
• May assist higher level engineers in the field to reproduce problems customers are experiencing in order to produce solutions
• Must be available for first, second and third shift
Required Qualifications:
• Bachelor’s degree in Computer Science / Information Technology or related field
• 1- 2 year of progressive technical experience focusing on Networking and Desktop monitoring applications.
• Strong background in networking (Firewalls, routers/, switches, network protocols, VPN, etc.)
• Very Good Command of English.
Net Salary: 2000 EGP
http://www.rp-egypt.com/info.php?jobid=126
If you are interested please submit your CV to: & mention job Title in The subject
(E-mails without Job Title Will Be Ignored)
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