Sales Manager and sales exactive

Greet the customer on counter with warmth, courtesy & personalized greeting.
• In low traffic periods, meet the customer at the door (acting as greeter).
• Generating a proper queuing ticket for the customer.
• Full customer need assessment by proper probing to identify the customer’s needs.
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer’s type/segment.
• Fulfilling the customer need with speed & simplicity (Can do attitude).
• Handle customers’ inquiries & complains in a positive manner.
• Acting as customer’s telecom advisor.
• Ensure that the customer got all the needed service before leaving the counter.
• Farewell the customer & invite him to revisit our store.
• Provide strong & updated product knowledge & competition’s offers awareness.
• Supporting in maintaining the store’s look & feel standards at all times.
• Accurately handle cash.
• Interdepartmental communication to speed up the work’s completion.
• Handling opening & end of day operation.
• Provide retail’s junior staff with all needed operational support.
• Support retail outdoor activities & events when required.
• Achieve sales targets.
• Achieve revenue targets.
• Cross sell/up sell when applicable according to the customer’s type/segment.