Call Center Agent

Job Title: Call Center Agent
Job Type: Full Time
Description:

1. Handle a range of routine customer calls related to the service and/or advice and ensure compliance with local, corporate and legal requirements.
2. Handle a variety of customer complaints and /or exceptions including responding to irate customers.
3. Identify, generate and document revenue opportunities in accordance with local standards.
4. Co-operate with internal departments and GSP’s, to resolve routine issues, refer non-routine issues to customer dissatisfaction, and refer in accordance with local agreed procedures.
5. Identify and document potential service issues and incidents of customer dissatisfaction and refer in accordance with local agreed procedures.
6. Action basic written customer requests as designated.
Requirements:
Languages: Excellent command of English language
Excellent Keyboard skills, as well as good command of MS office
Education:  Bachelor’s degree
Company: Egypt Express (Licensee of FedEx)
Work Location: Sheraton
Email : (With job title in subject)