Job Title: IT & Quality Engineer (Helpdesk & Network Support) three Years Experince at least .
Location: Smart village and fifth district
Employment Type: Full-Time
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Job Description:
We are seeking a skilled and detail-oriented IT Engineer to join our team. The successful candidate will be responsible for reporting and auditing IT activities, ensuring quality standards, and handling various IT support functions& Audio/video meeting & solution support is preferred . The ideal candidate should excel in data analysis using Excel and PowerPoint, possess excellent problem-solving abilities, and have a foundational knowledge of networking and IT management.
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Key Responsibilities:
• Perform regular reporting and auditing of IT operations to ensure compliance and quality standards.
• Handle helpdesk requests efficiently, troubleshoot issues, and provide timely solutions.
• Conduct data analysis using Excel and prepare reports and presentations using PPT.
• Monitor and evaluate IT processes, identifying areas for improvement.
• Assist in network administration and support, including basic configuration and troubleshooting.
• Support in the implementation and management of ITIL-based IT service management practices.
• Maintain documentation of IT assets, activities, and incident records.
• Conduct quality checks and ensure that all IT activities adhere to organizational standards.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Assist in network configuration, monitoring, and troubleshooting as per CCNA, MCSE, and related certifications.
• Help in preparing documentation, reports, and presentations for management review.
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Qualifications & Skills:
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Proven experience in helpdesk, network support, or IT auditing.
• Strong data analysis skills, proficient in Excel, PowerPoint, and reporting tools.
• Excellent problem-solving and analytical skills.
• Basic knowledge of networking concepts, CCNA, MCSE, and ITIL frameworks.
• Good communication and interpersonal skills., very good English speaking
• Ability to work under pressure and handle multiple tasks efficiently.
• Certification in CCNA, MCSE, ITIL (preferred but not mandatory).
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Desired Attributes:
• Attention to detail and high quality of work.
• Self-motivated with a proactive approach.
• Strong organizational skills.
• Ability to document processes and reports clearly.
• Male or female is welcome.
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