الوصف الوظيفي
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Ensures that supported customer accurately completes the approved work request
with the date and time of submission
Develop sound understanding of IT operations and related applications and IT
systems as well as business related processes and procedures
Develop technical knowledge of each system within company profile and
specialized knowledge of certain nominated areas
Maintain adequate knowledge of operating systems and application software used
to provide a high level of support
Maintains and consistently demonstrates a general knowledge of company
guidelines, processes, practices and procedures
Responds and resolves all assigned calls within prescribed SLA. Manages own
workload; diagnoses and fixes the issues of end user systems related to:
Operating Systems
Internet Browsers (i.e. Explorer)
MS Office & MS products (Word, Excel, PowerPoint, outlook etc.)
Local Area Network connectivity
Wireless connectivity
First Level Hardware diagnosis
Printing issues
Software Installation
PC relocation and minor changes
Peripheral device connectivity or device driver
Complies with the service levels pertaining to end user support.
Maintains the high energy level of self and keep up end user satisfaction by
resolving their issues up to expected level.
Works with third parties to resolve various technical issues.
Updates Call Management System, clearly specifies progress and resolution
details.
Resolves problems in accordance with prescribed process & procedures
المهارات
Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field.
ITIL Foundation Certificate (V3)
SCCM / Citrix (Optional)
MCSE or CCNA Certifications preferred
Minimum Experience: (3 – 5) years’ experience in relevant field.
Job Specific Skills: Knowledge on Windows exchange Server, Active Directory
Knowledge on Microsoft Exchange Server 2010 User Administration
Knowledge on Windows 7/8/10, MAC
Knowledge on Mobile Device management and troubleshooting experience helpful
Knowledge on Securities Solutions: Antivirus, Anti-Malware and Anti-Spam
Knowledge on Networking: TCP/IP, Wireless (802.11), DNS, DHCP
Meticulous analytical and organizational skills with proven ability to multi-task
تفاصيل الوظيفة
منطقة الوظيفة أبوظبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع العام)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3833134
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة أبوظبي,الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/it-support-engineer-mac-support-3833134/