Objectives and Role Profile:
Performs the necessary Accounts Management function understanding the current and future needs of the customers; recommending process changes; increasing e-adoptions; improve on identified targets to satisfy agreed customer key performance indicators and ensuring Customers Satisfaction at all times.
Key Tasks and Performance Indicators:
• Communicate with assigned community in focus groups and regular meetings making them aware of e-services introduced.
• Collate all feedback and issues flagged by customers and classify them into different value chain processes thereby assisting the Account Management Specialist to recommend actions after further analysis.
• Recommend and assist in resolution of reported issues and suggestions.
Service Adoption:
• Contribute in various sectional and departmental campaigns (Direct Visits; Kosk and road campaigns, events) to increase adoption of e-services.
• Report barriers to adoption of services by customers and recommend solutions.
• Provide periodic reports to Stakeholders and management on adoptions.
Customer Satisfaction:
• Assist Account Management Specialist in handling Complaints by means of investigations; obtaining feedback from similar clients.
• Assist the management in carrying out Surveys and Quality Audits by using different mean to assess quality of services rendered by Maqta Gateway to the Trade Community.
• Assist the management in analyzing and preparing the outcome of these surveys.
Event & Exhibitions:
• Participate in Events; Exhibitions to network with custom Manage Customer invites and organization at MG Events.
Customer Data and Report Management:
• Prepare, maintain and update the information on stakeholders and their profile in the end-to-end trade supply chain.
• Provide periodic Performance / Progress Reports to the Account Management Specialist to ensure continued success in achieving higher customer satisfaction.
• Coordinate with team members to collate knowledge base information of different Trade Communities.
Qualification:
• Bachelor in related field (Business, Communications, etc.).
• Management/leadership training.
• Excellent written and verbal communication skills.
• Ability to recommend business needs into possible process change requirements.
• Excellent interpersonal and customer relations skills.
• Proven record in Customer Service and/or in organization and planning of informative sessions and communication campaigns.
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.naukrigulf.com/accounts-officer-jobs-in-abu-dhabi-uae-in-al-maharah-oilfield-recruitment-services-5-to-10-years-jid-301019000052
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