We are currently looking for an experienced Global IT Support officer
With logistics and Shipping domain
Experience: 7 to 9 Years.
Mandatory skills:
• ITIL foundation level
• IT Support
• L1/L2 IT support
• Service Desk Coordinator
• Remote Desktop Applications
Responsibilities:
• Generates weekly Service Management and Pending calls report;
• Generates reports for the Incident Management and top * Management as requested;
• Assign Incident to Vendor when applicable;
• Assign and escalate Incidents to L2 and L3;
• Reply to Customer email
• Fulfil the user requirement (Release Hardware)
• Follow up any pending calls with other teams and Vendors
• Raise Problem and Change tickets when necessary;
• Send email in case of any major Incident after getting approval from the process owner
• Monitor user interactions from inception to closure as per SLA;
• Log calls and emails received in the Service Management System.
• Categorize and prioritize the incident/Service Request;
• Using Application system to the below following the SM Processes:
• Add Accounts & Services
• Remove Accounts & Services
• Edit Accounts & Services
• Enable & Disable Accounts
• End User permission
• Coordinating with other teams
Location: Abu Dhabi
Notice Period: Immediate or 15 Days
APPLY HERE
https://gulfcareerhunt.com/global-it-support-officer-abu-dhabi-uae/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
عفوا، تم إخفاء عرض الايميل لهذه الوظيفة حيث أنه قد مر أكثر من 30 يوما منذ نشر هذا الاعلان وقد تم ارشفته، يمكنك العودة الى الصفحة الرئيسية بالضغط على الرابط بالاعلى لمشاهدة احدث الوظائف المنشورة يوميا.
نسخة للطباعة 
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