Contact Center Agent (UAE National)
|
|
|
الوصف الوظيفي Answering calls in an accurate, timely, friendly and professional manner Knows and can clearly articulate CCAD products, services, location and opening hours Anticipates caller needs and can be flexible in responding to them Actively listens to caller requirements, assesses need and accurately refers callers to relevant departments or services within CCAD as required to resolve their requirements Meets all required KPIs when answering and resolving calls Takes appropriate, complete and detailed information over the phone Ensures all reporting and metrics are completed Uses required technology appropriately Other duties as assigned المهارات Must be UAE National High School Diploma Must be willing to work shift & high pressure enviroment Fluency in spoken English or Arabic as required by Department but all candidates must have conversational-level English and strong written English skills Strong oral and written communication skills Strong organizational and time management skills Able to work independently and as part of a team Phone, typing, computer and Internet skills Strong analytical skills Ability to adapt to a changing and dynamic environment Basic knowledge of medical terminology, insurance, hospital operations are desirable Ability to demonstrate genuine concern for patients and patient satisfaction in a non-facing environment Ability to manage and efficiently complete multiple tasks on time Fully embraces the culture of CCAD and the Patients First values تفاصيل الوظيفة https://www.bayt.com/ar/uae/jobs/contact-center-agent-uae-national-3760304/ |
نسخة للطباعة 
ابلغ عن اعلان مخالف