الوصف الوظيفي
Customer Service & Planning Officer
Fujairah
PURPOSE OF THE JOB:
To guarantee an adequate preparation / co-ordination of all pre-and post-work in relation to product loading and discharge, including ITT’s and all related administrative work.
The CSP Officer is representing the interest of both FOTT and the Tank Terminal Operators.
PRIME OBJECTIVES
Pro-active planning and preparing loading and discharge of vessels and ITT’s to be executed accordingly by FOTT Operations Department
Assure an excellent relationship with Tank Terminal Operators and to constantly optimize services provided.
Contribute to a quick turn-around time of all vessels in the Port through pro-active planning, good communication
KEY TASKS AND RESPONSIBILITIES:
Develop and maintain constructive and cooperative working relationship with all internal and external stakeholders of the Port of Fujairah
Issues work-orders for FOTT operation teams (Shift) for pre-arrival preparation
Collects / distributes all documents required to execute the loading/discharge/ITT
Berth Planning (in collaboration with the Shift Leaders)
Managing the queue list / berth availability
Contact with terminal operators, ship-agents, surveyors to assure the quickest turn- around time of each ship in the Port
Consolidating / analyzing all pre- and post-data such as operational KPl’s, including flow- rates, vessel data etc. so that results can be analyzed, and corrective matters taken
Preparing & releasing FOTT Shipping schedule on website on daily basis.
Providing prompt and professional response to all customer when required.
Record keeping of ships and their operational performance.
Sending reminders to customers to submit cargo final figures and other closing documents.
QUALIFICATION:
A Bachelor’s Degree is essential; Post Graduation is advantageous.
المهارات
EXPERIENCE:
5 – 10 years of work experience in planning/customer service relationship in oil industry
Experience in Advanced Planning System
Operational background is considered an advantage
SKILLS
Excellent in written and spoken English.
Excellent in MS Office.
Ability to work both independently and in a team
Have a clear customer focus
Can work under pressure
Pro-active and Analytical
تفاصيل الوظيفة
منطقة الوظيفة الفجيرة, الإمارات العربية المتحدة
قطاع الشركة الشحن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/customer-service-planning-officer-4441811/