الوصف الوظيفي
• Working within the contact center, investigate, consider and resolve customer enquiries.
• Professionally manage inbound and outbound telephone and email correspondence with customers, suppliers and all other interested parties ensuring that appropriate and timely communication is maintained at all times.
• Triage and prioritize enquiries to ensure that all issues are responded to in a timely manner, and urgent cases take priority.
• Take ownership for progression of own workload, maintain communication, remove barriers, avoid delays.
• May facilitate training and coaching when considered topic subject matter expert.
• Handle customer complaints within the scope of the role, and liaise with other departments where hand-off is required, retaining ownership until the complaint is resolved.
• Continually work to improve best practices procedures and standards.
• Ensure compliance with requirements of regional compliance authority/industry regulator.
• Adheres to international privacy policies, practices and procedures.• Strive to deliver consistently excellent customer service internally and externally.
المهارات
• Previous experience in a Banking or Insurance Contact Centre Environment (desirable).
• Proven Telephone customer service experience
• Demonstrable experience of consistently exceeding customer expectation
• Advanced computer skills including MS Office XP products – Excel, Access, Word
• IT qualification (preferred)
• Working knowledge of Word, Excel, Email and Internet.
• Competent typist
• Excellent customer service skills with a strong command of written and spoken Arabic, English and French.
• Good communicator with strong organizational and problem solving skills.• This role is part of a 24/7/365 service delivery, as such shift working will be required.
تفاصيل الوظيفة
منطقة الوظيفة: دبي, الإمارات العربية المتحدة قطاع الشركة: غير ذلك طبيعة عمل الشركة: صاحب عمل (القطاع الخاص) الدور الوظيفي: خدمة العملاء ومركز الإتصال نوع التوظيف: دوام كامل الراتب الشهري: غير محدد عدد الوظائف الشاغرة: غير محدد الرقم المرجعي للوظيفة: JB3759840
المرشح المفضل
المستوى المهني: متوسط الخبرة منطقة الإقامة: الإمارات العربية المتحدة الشهادة: بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/call-centre-executive-3759840/
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