الوصف الوظيفي
The Company:
A well reputable company specializing in automotive spare parts based in UAE.
Tasks and Responsibilities:
Reception:
• Greeting and offering assistance to the guests/customers walking into the reception area
• Providing guests/customers refreshments while waiting for the requested assistance to meet them wherever they are to take over
• Resolving customer inquiries and concerns (if any) promptly, within company guidelines, before escalating to higher level if necessary
• Taking a message for the staff in their absence and conveying it once he / she is available
• Attending to customer needs and understanding their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
Telephone:
• Handling all incoming calls
• Greeting and offering assistance to the customers calling in
• Noting down the name and phone number of the caller, date and time of call, customer requirements and their vehicle model if related to requirement
• Logging the data in the system
Emails/WhatsApp:
• Handling general enquiries through emails and WhatsApp
• Replying to emails and WhatsApp promptly and courteously making sure relevant data is collected (name, phone number, requirements and vehicle model)
• Forwarding the enquiry to the team members as per the enquiry type
General:
• Facilitating customer service delivery by offering appointments if/when necessary
• Maintaining an up to date knowledge of personnel and procedures
• Taking care of other related tasks as required.
المهارات
• Strong communication (verbal/written), organizational and interpersonal skills
• Positive approach, self-confidence, good social skills and keen to learn attitude
• Strong attention to detail and excellent follow through skills
• Excellent telephone manner
• Proactive, hardworking, motivated approach
• Ability to prioritize, coordinate, multi-task and demonstrate initiative
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي إدارية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3785211
المرشح المفضل
المستوى المهني مبتدئ
منطقة الإقامة الإمارات العربية المتحدة
https://www.bayt.com/ar/uae/jobs/customer-support-representative-3785211/
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