الوصف الوظيفي
POSITION PURPOSE
Serve as the single point of coordination for all of Middle East’s international and domestic animal transportation jobs.
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Answering calls for pet transport & relocation inquiries for ME region.
Liaise with customers and agents for solutions that helps preparing quotes for transporting their pets.
Create surveys, jobs, communicate to customers/agents, invoice jobs, etc.
Assist on surveys when necessary to determine shipping requirements (Vaccinations, Kennel size, paperwork, etc)
Counsel pet/animal owners to ensure the best ongoing experience regarding their animal relocation(s).
Coordinate the shipping / transport method that best satisfies the customer and animal(s) both with cost and comfort for the animal.
Liaise with moving operations, customer service reps, sales and the operations manager in order to stay up to date on customer needs, service developments, insurance matters, etc.
Coordinate with the pet quoting team in UAE & Macedonia regarding rates for pet transportation needs (based on requests)
Ensure submitting understandable quotes in a timely fashion and to ensure meeting service cut-off times
Developing a daily schedule for Pet Transportation driver / courier.
Always follow up and confirm / re-confirm appointments with customers.
Back up for ground operations on active jobs (import, export and transit) including picking up pets for customs clearance, applying for permits and health certificates at Ministry if the Pet Transportation Courier is unavailable
Coordinate with veterinary shops for grooming.
Prepare and work with the customer on all document requirements and the accurate timing of the documentation to avoid any delays or service challenges.
Provide excellent Customer Service to ensure customer needs and survey details are best met.
Prepare weekly/monthly reports related to jobs, quotes or issues.
Participate in occasional Marketing events such as the Dubai Pet Show and other Pet related events.
المهارات
Must like animals (no allergies) and be comfortable around them.
Fluent in spoken and written English .
Clear and articulate phone voice .
Pleasant, calm, tactful, polite and friendly.
Pro-active, enthusiastic self -starter who can work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Excellent computer knowledge and quick typing skills.
Good at attention to detail .
Adaptable/flexible to the changing needs of the business.
Excellent time management and multi-tasking skills.
WORK REQUIREMENTS
Industry knowledge preferred.
UAE valid driving license preferred.
Able to work outside of core hours if there are customer service needs regarding an animal relocation.
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة التوزيع والدعم اللوجستي
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
الرقم المرجعي للوظيفة JB3812041
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 2
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/pet-transportation-coordinator-dubai-uae-3812041/