Customer Service Representative

الوصف الوظيفي
Purpose:
To assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.
Key Responsibilities:

To assist customers with any of their inquiries and complaints through email, phone and social media

To take ownership to resolve customers’ issues at first contact

To ensure SLA’s and customer’s expectations are always achieved

To deal with complaints and escalation process when necessary

To act as a Brand Ambassador at all time

To communicate promptly any information to customers about their orders

To help customers to register online and/or to process their orders

To assist customers with any issues with regards to the returns of their orders

To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems

To issue refunds and compensation as appropriate

To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers

To assist in gathering information and produce reports on a regular basis

To be able to deal with customers with late returns and faulty goods

To liaise with fulfillment for any issues with customers’ orders

To coordinate with shipping over issues raised by customers with regard to either orders or return.

To help customers with product enquiries and drive cross-selling to increase units per transaction

المهارات

Fluent in speaking and writing English and Arabic

Excellent experience with Customer Care in an office environment or on the shop floor

Previous contact centre experience is beneficial

Excellent written and verbal communication skills

Good team player

Excellent keyboard and written skills, articulate with good spelling and grammar

Excellent communication skills specifically in regard to building relationships with customers

Reliable and consistent

Flexible attitude and able to take initiative

Excellent eye for detail and good organizational skills

Experience with Microsoft packages

تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة البيع بالتجزئة/البيع بالجملة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 6
الرقم المرجعي للوظيفة JB3831809
المرشح المفضل
المستوى المهني مبتدئ
عدد سنوات الخبرة الحد الأقصى: 3
منطقة الإقامة الإمارات العربية المتحدة
الشهادة الثانوية العامة أو ما يعادلها

https://www.bayt.com/ar/uae/jobs/customer-service-representative-3831809/