الوصف الوظيفي
Collaboration Senior Operations Specialist: Senior Operations Specialist will be working with the support team with the following roles and responsibilities:
• Provide Guidance to Customer Resources on UC applications
• Work with Operation team on Incident resolution and management.
• Generate System Reporting as needed.
• Track repeated incidents to solve the problems.
• Perform health check and Failover testing to ensure system readiness for any emergency or scheduled maintenance
• Implement changes in adherence to change management procedures.
• Work with operation team on Implementing requested work orders.
• Update Root Cause Analysis for Incidents.
• Escalate to L3 as required
المهارات
Skills and Experience Requirements Include:
• Strong Cisco Unified Collaboration portfolio design, implementation and operate experience
• Experienced with Collaboration Applications such as CUCM, Expressway, Cisco WebEx, Video, Telepresence, UNITY, Attendant Console, LDAP Integrations
• Experienced with Expressway design and implementation including MRA and B2B
• Cisco CCIE certification preferable (Collaboration).
• Typically requires BS, CS or equivalent plus 4-6 years related technical experience.
• Troubleshooting experience.
• MS certification is a plus
• General familiarity with Microsoft Windows and LINUX/ UNIX user environments.
• Familiarity with relational database systems, including forms-based query and data entry; SQL.
• Knowledge of operating systems and base building components
• Experience with assisting customers in developing processes to manage the system in ongoing operations mode, including system administration and backup, asset management, and scheduled maintenance.
• Excellent communications skills, both verbal and written, give you the ability to build trust and develop positive relationships
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة وكالات التوظيف/التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3844384
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/collaboration-administrator-3844384/
نسخة للطباعة 
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