الوصف الوظيفي
As the CRM Support Lead you will be responsible for leading a team providing tier 2 support to relevant department Sales applications whilst managing incidents, requests, resolutions and maintaining a consistent high level of customer satisfaction
Client Details
A well-established multinational organisation with over 10,000+ employees globally. This organisation is an industry leader and constantly strives to set industry standards
Description
Lead a team of colleagues supporting the relevant department’s Enterprise Applications for SalesManage escalations from internal customersWork with management colleagues to monitor, manage and improve the support serviceProvide level 2 support for relevant department’s Enterprise Applications for SalesManage and resolve incidents and service requests within agreed service levelsProvide guidance and training to internal customers on usage of Sales applicationsGather and analyse business requirements for development requestsCreate knowledge articles for use by support staffManage colleagues including coaching, mentoring and appraisalsCreate reports and dashboards for internal customersCoordinating with internal stakeholders, level 3 support teams and vendors
Profile
A minimum of 2 years of Salesforce Administration experience at the enterprise levelExperience in providing level 2 support for applications such as Salesforce, Conga Composer, Expocad, Docusign, Adobe Sign, Skuid or WalkMeStrong knowledge of Incident Management, Request Fulfilment and Change Management processesExcellent English language communication and interpersonal skillsAbility to manage and co-ordinate diverse groups to deliver common goals and targets
Job Offer
Fixed tax free salary of AED 15,000 - AED 16,500Exciting role with an opportunity to work with the latest technologyInternational environment
المهارات
CRM Support Lead
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة تكنولوجيا المعلومات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري $3,000 - $4,000
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3864483
المرشح المفضل
المستوى المهني متوسط الخبرة
https://www.bayt.com/ar/uae/jobs/crm-support-lead-3864483/
نسخة للطباعة 
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