الوصف الوظيفي
Contact Centre Social Media Agent - is responsible for primarily handling social media incoming traffic in a polite, professional and knowledgeable manner. Work in a team environment and maintain a professional high-spirited attitude. Also, support channel calls/emails/ chats of multiple domains business group and complex queries simultaneously. Suggests new ideas and providing customer suggestions to Team Leaders with prudence to maintain and enhance the Emaar group image. W H A T Y O U W I L L B E R E S P O N S I B L E F O R • Respond to social media inquiries using a written voice that creates a positive connection in a professional, friendly and timely manner • Receives and responds to social media, email, mail, and phone inquiries from internal and external business and residential customers regarding a wide variety of matters. Supports company initiatives and promotions. • Prompt, courteous, and accurate response to customer social media, email, telephone and mail inquiries on various customer service related matters across various accounts and LOBs • Be a first point of contact to handle/resolve any enquiries with accurate information using Social Media S/W • Evaluate problems of the customers and provide logical lasting solutions with best in class customer satisfaction • Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process • Educate customers on procedures, and processes to ensure the interaction is valuable to the customer • Ensure escalations are followed up within specified timeline • Go the extra mile to WOW each Customer you connect with • Build customer loyalty by follow-up of customer social media enquiry • Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company • Schedule adherence as per business requirements • Works effectively within the team and contributes to a healthy team-oriented environment • Completes assigned tasks within given deadlines.
المهارات
Minimum Diploma Degree /Bachelor Degree • Minimum 1-2 years of contact centre social media experience in a Soft Skill driven environment • Strong writing skills and attention to detail, with exposure to social media platforms Twitter, Instagram and Facebook. Good computer skills in MS Office • Excellent communication skills both written (Email/Chat) and verbal (Voice). (Arabic language skills preferred) • Good problem-solving skills, strong interpersonal and organizational skill • Good computer skills in all MS Office packages • Comfortable to work within an agile team
تفاصيل الوظيفة
منطقة الوظيفة دبي, الإمارات العربية المتحدة
قطاع الشركة العقارات
طبيعة عمل الشركة شركة توظيف
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف توظيف مؤقت
الراتب الشهري $1,000 - $1,500
عدد الوظائف الشاغرة غير محدد
الرقم المرجعي للوظيفة JB3864505
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة الإمارات العربية المتحدة
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/uae/jobs/contact-centre-social-media-agent-3864505/
نسخة للطباعة 
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