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الوصف الوظيفي Present solid business acumen and act as an expert in CRM, Sales, E-Commerce, Customer Service and Field Service business solutions. Optimize various teams / departments interactions with business applications platforms. Ability to communicate effectively with C-Level users to elicit and manage their requirements and expectations from business applications. Create, maintain, communicate and report project plans in agile methodology with clear info on status of tasks, sprints, releases and resource utilization. Ability to manage and control efforts from different business users, technical and functional consultants from internal teams and vendors in a dynamic environment and adaptive cross functional processes. Solid knowledge and working experience in process modelling, solution design and test case documents development. Design, document and troubleshoot complex integrations between different business applications. Point of contact with user to receive their issues and inquiries; and solve and/ or distributing issues on team with accountability on solving issues on agreed upon SLA. Train team members on existing and new solutions and technologies. Other activities may include database administration support, interface support, operating environment support and enterprise portal support. المهارات Bachelor’s degree in computer science, engineering, MIS, Business Administration or equivalent experience. High proficiency in English and preferably Arabic speaker. 7-10 years of professional experience. 7+ years of experience in managing software development and/ or implementation of software solutions. Experience configuring, developing and delivering solutions to real customer problems, with emphasis on Sales, E-Commerce, Customer Service and/ or Field Service. Well understanding of Agile/ SCRUM methodology, with experience using JIRA or other tools. 3+ years of experience in SalesForce solutions as an administrator, consultant, project manager and/ or developer. Experience with Salesforce Sales Cloud, Service Cloud and/ or Communities General understanding of the use of the following technologies: Java, C# and OOP Javascript JQuery, AngularJS, Bootstrap SQL, SOQL Webservices HTML and CSS
Development experience in the following technologies: APEX and Visualforce Development Java, C# and OOP Javascript JQuery, AngularJS, Bootstrap SQL, SOQL Webservices HTML and CSS Required Skills: Strong communication skills in writing and verbal. Team player and should work well under pressure. Results-oriented and able to work with minimal guidance Good facilitation skills with individuals and/or groups to gather, understand and articulate their business needs. Creative and innovate. تفاصيل الوظيفة
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